Role: Application Developer
Problem: Safe Ride, an after-hours transportation service offered at the University of Rochester, has cumbersome logistics, leading to a frustrating experience for users. Wait time for a ride can range anywhere from 5 minutes to over an hour.
Solution: Desktop, tablet, and mobile web-based application that digitizes the existing service, capturing ride data and enabling information access to multiple parties. After submitting a ride request online, riders receive a confirmation and an estimate of the driver’s arrival time. The application streamlines the entire process, making the service more accessible, reliable, and easier to use.